How do I create or find a claim form?
Last updated: May 18, 2026
Quick answer
Use this article when a package is lost, damaged, delayed, or needs a carrier claim.
At a glance
| What you are doing | What you need | Good result | Contact us if |
|---|---|---|---|
| Use this article when a package is lost, damaged, delayed, or needs a carrier claim. | Have the order number and tracking number. Know the carrier. | Support or the carrier has the information needed to start the claim without asking for the basics again. | The claim form is not visible, the claim is high-value, time-sensitive, carrier-specific, or missing required evidence. |
Before you start
- Have the order number and tracking number.
- Know the carrier.
- Gather photos, customer message, delivery event, and package value.
Steps
- Open the order or shipment.
- Check shipment and tracking details.
- Open the claim form used by your team.
- Add the tracking number, order number, carrier, issue type, package value, and evidence.
- Submit the claim request.
What good looks like
Support or the carrier has the information needed to start the claim without asking for the basics again.
Common issues and next actions
| If this happens | What to do next |
|---|---|
| The claim form is not visible. | Send the claim information to support and include a screenshot of where you expected to find the form. |
| The customer has no photos. | Submit what you have, but note that missing evidence can affect the claim. |
Contact us when
The claim form is not visible, the claim is high-value, time-sensitive, carrier-specific, or missing required evidence.
Contact options
- Email Logentic Support: best for detailed requests, screenshots, or follow-up context.
- Open in-app chat: fastest when you are already signed in and need help in context.
- Call Logentic: call (855) 529-0009 for an urgent launch, warehouse, or fulfillment blocker.
- Request Slack support access: ask us to add your team to a shared Logentic support channel.