How do I void a label?
Last updated: May 18, 2026
Quick answer
Use this article when a label should not be used and needs to be cancelled.
At a glance
| What you are doing | What you need | Good result | Contact us if |
|---|---|---|---|
| Use this article when a label should not be used and needs to be cancelled. | Confirm the package has not been handed to the carrier. Confirm which label is wrong. | The incorrect label is no longer used, and the team knows which label is valid. | The label was scanned, Void label is not visible, the carrier refuses the void, a refund is needed, or multiple labels exist for the same package. |
Before you start
- Confirm the package has not been handed to the carrier.
- Confirm which label is wrong.
- Keep the order and tracking number available.
Steps
- Open the order or shipment.
- Find the label that should be cancelled.
- Select Void label.
- Confirm the label should not be used.
- Create a corrected label only after the incorrect label is voided or clearly marked not to use.
What good looks like
The incorrect label is no longer used, and the team knows which label is valid.
Common issues and next actions
| If this happens | What to do next |
|---|---|
| The label cannot be voided. | The carrier may not allow voiding after a deadline or after scan events. Contact support with the tracking number and carrier. |
| Void label is not visible. | Contact support with the order number, tracking number, carrier, and a screenshot of the shipment. |
| The package already shipped. | Do not void the label without checking the carrier status. Contact support. |
Contact us when
The label was scanned, Void label is not visible, the carrier refuses the void, a refund is needed, or multiple labels exist for the same package.
Contact options
- Email Logentic Support: best for detailed requests, screenshots, or follow-up context.
- Open in-app chat: fastest when you are already signed in and need help in context.
- Call Logentic: call (855) 529-0009 for an urgent launch, warehouse, or fulfillment blocker.
- Request Slack support access: ask us to add your team to a shared Logentic support channel.