How do I mark a product as missing?
Last updated: May 18, 2026
Quick answer
Use this article when a product expected during picking, packing, or receiving cannot be found.
At a glance
| What you are doing | What you need | Good result | Contact us if |
|---|---|---|---|
| Use this article when a product expected during picking, packing, or receiving cannot be found. | Confirm the SKU, product name, and expected location. Check nearby locations and any staging/receiving areas. | The missing product is recorded clearly so the team can resolve the order and review inventory. | The missing product blocks fulfillment, Mark as missing is not visible, many orders are affected, or the issue exposes a stock accuracy problem. |
Before you start
- Confirm the SKU, product name, and expected location.
- Check nearby locations and any staging/receiving areas.
- Confirm whether the product is needed for an urgent order.
Steps
- Open the order, activity, or product record.
- Confirm the SKU and expected location.
- Select Mark as missing.
- Add a note with what was checked.
- Continue with the next allowed action for the order or activity.
What good looks like
The missing product is recorded clearly so the team can resolve the order and review inventory.
Common issues and next actions
| If this happens | What to do next |
|---|---|
| The product exists in another location. | Use the correct move/transfer process instead of marking it missing. |
| Mark as missing is not visible. | Contact support with the order or activity, SKU, expected location, and the role you are using. |
| The same SKU is repeatedly missing. | This may indicate a location, count, or sync problem. Escalate with examples. |
Contact us when
The missing product blocks fulfillment, Mark as missing is not visible, many orders are affected, or the issue exposes a stock accuracy problem.
Contact options
- Email Logentic Support: best for detailed requests, screenshots, or follow-up context.
- Open in-app chat: fastest when you are already signed in and need help in context.
- Call Logentic: call (855) 529-0009 for an urgent launch, warehouse, or fulfillment blocker.
- Request Slack support access: ask us to add your team to a shared Logentic support channel.