How should I ask support questions in French?
Last updated: May 18, 2026
Quick answer
Use this article to get faster support in French by sending the right warehouse details with the right terms.
At a glance
| What you are doing | What you need | Good result | Contact us if |
|---|---|---|---|
| Use this article to get faster support in French by sending the right warehouse details with the right terms. | Keep order numbers, SKUs, tracking numbers, PO numbers, carrier names, and workspace names exactly as they appear in Logentic. Include screenshots when the question depends on a screen, error, or status. | Support can answer in French without first asking for basic identifiers or re-translating the warehouse workflow. | The question involves customer policy, billing, account ownership, carrier liability, or undocumented product behavior. |
Before you start
- Keep order numbers, SKUs, tracking numbers, PO numbers, carrier names, and workspace names exactly as they appear in Logentic.
- Include screenshots when the question depends on a screen, error, or status.
- Use the glossary terms when describing inventory, receiving, shipping, returns, or claims.
Steps
- Start with the job you are trying to complete.
- Include the workspace, warehouse, order, SKU, PO, shipment, return, or claim involved.
- Describe what happened and what you expected to happen.
- Add the exact status or error message you see.
- Send screenshots or a short recording if the screen is stuck or the result looks wrong.
What good looks like
Support can answer in French without first asking for basic identifiers or re-translating the warehouse workflow.
Common issues and next actions
| If this happens | What to do next |
|---|---|
| A code was translated or changed. | Send the exact original value from Logentic. Product codes, SKUs, tracking numbers, and order numbers should stay unchanged. |
| The support team needs more context. | Add the workspace, warehouse, user email, order number, SKU, PO, and a screenshot of the current screen. |
Contact us when
The question involves customer policy, billing, account ownership, carrier liability, or undocumented product behavior.
Contact options
- Email Logentic Support: best for detailed requests, screenshots, or follow-up context.
- Open in-app chat: fastest when you are already signed in and need help in context.
- Call Logentic: call (855) 529-0009 for an urgent launch, warehouse, or fulfillment blocker.
- Request Slack support access: ask us to add your team to a shared Logentic support channel.