How do I review back orders?

Last updated: May 18, 2026

Quick answer

Use this article to review orders that are blocked by full or partial back-order state.

Common use cases

  • Warehouse lead: See which orders cannot move forward because items are unavailable.
  • Fulfillment coordinator: Distinguish Partial Back-Order from Full Back-Order before taking action.
  • Operations manager: Search or filter the back-order list before inventory follow-up.

When to use this

  • You need to review back-ordered orders.
  • You need to see which items are back-ordered.
  • You need to resolve a back-order row after your team has completed the operational follow-up.

When not to use this

  • You need to receive new inventory.
  • You need to adjust stock counts.
  • You need to confirm Shopify inventory timing or order sync timing.

At a glance

What you are doingWhat you needGood resultContact us if
Use this article to review orders that are blocked by full or partial back-order state.Confirm you are in the correct workspace and warehouse. Know the order ID, merchant, recipient, or status you want to find.The back-order list shows the affected orders, the row makes the full or partial back-order state visible, and the order is only resolved when the operational follow-up is complete.An order should not be back-ordered, the affected items look wrong, Resolve does not work, or the order disappears unexpectedly.

Before you start

  • Confirm you are in the correct workspace and warehouse.
  • Know the order ID, merchant, recipient, or status you want to find.
  • Confirm your team has checked inventory before resolving a back order.

Steps

  1. Go to Orders in the left navigation.
  2. Open Back Orders.
  3. Use Sort by created date if you need a different order.
  4. Use Filters if you need to narrow the list.
  5. Use Search by (ID, Merchant, Recipient) when you know a specific order, merchant, or recipient.
  6. Use Choose merchant to resolve when you need to focus on one merchant.
  7. Use Choose a Status to review all, partial, or full back-order rows.
  8. Review the back-order row:
    • Partial Back-Order or Full Back-Order
    • order identifier
    • back-ordered items
    • order date and age
    • merchant
    • customer
  9. Use BackOrder to identify the blocked state.
  10. Select Resolve only when the back-order follow-up is complete and the order is ready to clear.

Screenshots

Steps 1-10: Open Back Orders, search or filter the list, review partial and full back orders, and use Resolve when appropriate.

Back Orders page showing search, merchant selector, status filter, Partial Back-Order and Full Back-Order rows, BackOrder state, and Resolve buttons

What good looks like

The back-order list shows the affected orders, the row makes the full or partial back-order state visible, and the order is only resolved when the operational follow-up is complete.

Common issues and next actions

If this happensWhat to do next
An order is still back-ordered after inventory arrived.Confirm the inventory was received into the correct warehouse and that the order is looking at the expected stock.
The affected item list looks wrong.Open the order and compare SKU, quantity, warehouse, and allocation context.
Resolve does not clear the row.Refresh the list, check whether the order still has unavailable items, and contact us if the state does not change.

Contact us when

An order should not be back-ordered, the affected items look wrong, Resolve does not work, or the order disappears unexpectedly.

Contact options

Send us this information

  • Order identifier.
  • Warehouse and merchant.
  • Screenshot of the Back Orders row.
  • Expected stock or order state.
  • Actual back-order state shown in Logentic.
  • Inventory action already completed, if any.
  • Time and timezone.

Related workflow

  1. Find the order in Back Orders.
  2. Review the blocked items and back-order state.
  3. Complete inventory or operational follow-up.
  4. Resolve the row only when the order is ready to move forward.

Useful links