How do I find an order?

Quick answer

Use this article to find an order in Order Dashboard using search, tabs, filters, sort options, and export.

Common use cases

• Fulfillment coordinator: Find a customer order before checking status, priority, unit count, or order type.
• Warehouse lead: Filter orders by status or order type before deciding what needs attention.
• Operations manager: Export the visible order list after applying the right search, date range, tab, and filters.

When to use this

• You need to find an order in Order Dashboard.
• You need to narrow the order list by date, status, order type, product, recipient, or identifier.
• You need to export the currently visible order list.

When not to use this

• The order does not appear in Logentic after you have cleared filters and checked the source system.
• You need to create a manual, wholesale, receiving, or transfer order.
• You need to change shipment details, labels, or carrier settings.

At a glance

What you are doing	What you need	Good result	Contact us if
Use this article to find an order in Order Dashboard using search, tabs, filters, sort options, and export.	Confirm you are in the correct workspace and warehouse context. Know the order identifier, store order ID, recipient name, product name, status, or order type you want to find.	The order you need is visible in the table, the row shows the current visible status and order type, and you can open the order or export the visible list.	An order is still missing after filters are cleared, the order row conflicts with the source system, or Export data does not match the visible table.

Before you start

• Confirm you are in the correct workspace and warehouse context.
• Know the order identifier, store order ID, recipient name, product name, status, or order type you want to find.
• Clear old filters if you are not sure which filters are active.

Steps

1. Go to Orders in the left navigation.
2. Open Orders.
3. Use Quick search orders when you know the order identifier, store order ID, or a strong search term.
4. Choose a date option such as All time, Current week, Current month, Last 30 days, Last 3 months, Date range, or Last 6 months.
5. Use the sort menu when you need to sort by created date, status, or priority.
6. Select Filters.
7. Select Add filter.
8. Choose the filter field that matches the information you have, such as:
   • Order Identifier
   • Ecommerce Identifier
   • Recipient name
   • Reference Number
   • Lot Number
   • Product name
   • Status
9. If you choose Status, select the visible status you need, such as In progress, Packed, Ready for Pickup, Shipped / Processing, or Completed.
10. Select Search to apply the filters.
11. Use order tabs or saved views when they match your job, such as Pending, In Progress, Packed, Shipped, Delivered, Back-ordered, On Hold, Exceptions, Receiving, Transfers, Ready for Pickup, or Wholesale orders.
12. Review the visible order row:
    • Identifier
    • Store order ID
    • Warehouse
    • Customer
    • Status
    • SKU count
    • Unit count
    • Priority
    • Order type
    • Imported date
    • Source
13. Select Export data when you need the visible order list outside Logentic.

Screenshots

Steps 1-4 and 11-13: Use Order Dashboard to search, review tabs, check visible row data, and export the order list.

Step 5: Use the sort menu to sort by created date, status, or priority.

Steps 6-8: Use Filters and Add filter to choose the field you want to search.

Step 9: Use the Status filter when you need a specific order state.

Step 11: Use saved views or order tabs when they match your workflow.

What good looks like

The order you need is visible in the table, the row shows the current visible status and order type, and you can open the order or export the visible list.

Common issues and next actions

If this happens	What to do next
The order is not visible.	Clear filters, expand the date range, remove saved-view filters, and search again by order identifier, store order ID, recipient, or product.
The row does not match what you expect.	Open the order and compare the source, warehouse, order type, status, SKU count, and unit count before changing the workflow.
The export is missing an order.	Check the same filters, date range, tab, saved view, and search terms used on the dashboard before exporting again.

Contact us when

An order is still missing after filters are cleared, the order row conflicts with the source system, or Export data does not match the visible table.

Contact options

• Email Logentic Support: best for detailed requests, screenshots, or follow-up context.
• Open in-app chat: fastest when you are already signed in and need help in context.
• Call Logentic: call (855) 529-0009 for an urgent launch, warehouse, or fulfillment blocker.
• Request Slack support access: ask us to add your team to a shared Logentic support channel.

Send us this information

• Order identifier or store order ID.
• Warehouse and source system.
• Active filters, date range, tab, and saved view.
• Screenshot of the visible table.
• Expected order or expected row value.
• Actual result shown in Logentic.
• Time and timezone.

Related workflow

1. Find the order in Order Dashboard.
2. Review status, warehouse, unit count, order type, and source.
3. Open the order, export the list, or continue to the next fulfillment step.

Useful links

• How do I review and update order details?
• How do I create a transfer order?
• How do I customize Order Dashboard columns?
• Why did an order not sync?