Why am I getting an insufficient funds error when I have enough in my wallet?

Last updated: October 23, 2025

Context

When attempting to place orders, you may receive an error message indicating insufficient funds, despite having adequate funds showing in your wallet balance.

Answer

If you're experiencing a discrepancy between your wallet balance and your ability to pack orders, there are several potential reasons and solutions:

  1. Check if you have any pending orders that are reserving funds from your wallet

  2. Verify that the funds in your wallet are settled and not pending from a recent deposit

  3. Ensure you're accounting for any transaction fees that may be required in addition to the order amount

  4. If the issue persists, try refreshing your browser or logging out and back in to ensure your wallet balance is current

If you've verified all of the above and still experience this issue, please contact support with your wallet ID and the specific order details for further assistance.