How do I get access to Logentic WMS?
Last updated: May 18, 2026
Quick answer
Use this article to request access to the right Logentic WMS workspace.
At a glance
| What you are doing | What you need | Good result | Contact us if |
|---|---|---|---|
| Use this article to request access to the right Logentic WMS workspace. | Know the workspace or customer account you need to access. Know the role you need: owner, supervisor, associate, support, or viewer. | You can sign in and see only the warehouse, order, inventory, and settings areas that match your role. | You are locked out, the invite link fails, you see the wrong workspace, or access affects billing/admin ownership. |
Before you start
- Know the workspace or customer account you need to access.
- Know the role you need: owner, supervisor, associate, support, or viewer.
- Use your work email address.
Steps
- Ask your workspace admin or Logentic support to invite you.
- Include your full name, work email, workspace name, and role needed.
- Open the invite email and complete sign-in.
- Confirm you can see the correct menus for your role.
What good looks like
You can sign in and see only the warehouse, order, inventory, and settings areas that match your role.
Common issues and next actions
| If this happens | What to do next |
|---|---|
| You do not see the menu you expected. | Your role may not include that permission. Ask your admin or Logentic support to confirm your role and warehouse access. |
| The invite did not arrive. | Check spam, confirm the email address, then ask for the invite to be resent. |
Contact us when
You are locked out, the invite link fails, you see the wrong workspace, or access affects billing/admin ownership.
Contact options
- Email Logentic Support: best for detailed requests, screenshots, or follow-up context.
- Open in-app chat: fastest when you are already signed in and need help in context.
- Call Logentic: call (855) 529-0009 for an urgent launch, warehouse, or fulfillment blocker.
- Request Slack support access: ask us to add your team to a shared Logentic support channel.