How do I set up hardware and packing stations?
Last updated: May 20, 2026
Quick answer
Use this article to confirm computers, scanners, printers, labels, Wi-Fi, and packing stations are ready before live orders start.
Common use cases
- Warehouse lead: Make sure every station has the devices and label stock needed for packing.
- Operations manager: Buy or assign hardware before the launch date.
- Packer: Test that scanning and label printing work before customer orders are waiting.
When to use this
- You are preparing the warehouse for the first live shipping day.
- You need to test label printing, barcode scanning, tote labels, or packing stations.
- You want a hardware checklist before running a test order.
When not to use this
- You need a model-specific printer driver walkthrough.
- You need carrier billing, label refunds, or rate guarantees.
- You are troubleshooting a live label error from a specific carrier.
At a glance
| What you are doing | What you need | Good result | Contact us if |
|---|---|---|---|
| Preparing hardware and stations for launch. | Pack station computers, printers, scanners, label stock, devices, chargers, Wi-Fi, and a test order. | Each station can sign in, scan labels, print a small test batch, and support the pack workflow before live orders begin. | Printing does not open, labels do not scan, a device cannot sign in, or hardware blocks a live order. |
Important: Print and scan a small test batch before printing hundreds of labels or starting live order packing.
Before you start
- Confirm how many pack stations will be active on launch day.
- Confirm each station has a computer or device, scanner, printer, label stock, and access to a scale if needed.
- Confirm Wi-Fi works where people will scan.
- Confirm users can sign in at the actual station or device.
- Keep one person responsible for hardware readiness.
Steps
- Open the Logentic Tools supplies article and confirm the hardware list.
- Confirm each pack station has a working computer or device.
- Confirm each scanner can scan the labels your team will use.
- Confirm each printer appears in the browser or operating system print dialog.
- Print a small batch of location, tote, or test labels.
- Scan the printed labels with the real device your operators will use.
- Test the workflow at the actual station: sign in, scan, open the order or label action, and print.
- Confirm label stock is loaded correctly and prints at 100% scale when required.
- Confirm spare labels, chargers, cables, and backup devices are available for launch day.
- Document any station that is not ready before running live orders.
What good looks like
Each active station can sign in, scan, print, and handle a test workflow before launch.
Common issues and next actions
| If this happens | What to do next |
|---|---|
| Labels print off-center. | Check browser print scale, label size, printer settings, and whether headers/footers are off. |
| A barcode or QR code will not scan. | Increase label size or scan-code size, confirm printer quality, and test with the real scanner. |
| The printer does not appear. | Confirm the device can see the printer outside Logentic first. Contact us if Logentic does not open the print action. |
| A user cannot access the station. | Confirm the user accepted the invite and has the correct workspace/role access. |
Contact us when
Contact us when printing does not open from Logentic, labels do not scan after a test batch, a scanner blocks the workflow, or hardware prevents a test or live order from being completed.
Contact options
- Email Logentic Support: best for detailed requests, screenshots, or follow-up context.
- Open in-app chat: fastest when you are already signed in and need help in context.
- Call Logentic: call (855) 529-0009 for an urgent launch, warehouse, or fulfillment blocker.
- Request Slack support access: ask us to add your team to a shared Logentic support channel.
Send us this information
- Station name or area.
- Device type and browser.
- Printer and label size.
- Scanner model if known.
- Screenshot or short recording of the blocker.
- What printed or scanned successfully.
- What failed.
Related workflow
- Plan supplies and hardware.
- Print and scan test labels.
- Run a first Shopify test order through packing.