How do I manage products linked to a supplier?

Quick answer

Use this article to review or add products that are linked to a supplier.

Common use cases

• Buyer: Link products to the supplier before creating purchase orders.
• Operations manager: Check whether a supplier is connected to the products your team expects to reorder.
• Warehouse lead: Confirm product-supplier context before reporting that a product cannot be added to a purchase order.

When to use this

• You need to see which products are already linked to a supplier.
• You need to add products to a supplier manually.
• You need to use the supplier product template or CSV upload area.

When not to use this

• You need to create a new supplier profile.
• You need to create or send a purchase order.
• You need to confirm the exact CSV template schema or supplier pricing rule.

At a glance

What you are doing	What you need	Good result	Contact us if
Use this article to review or add products that are linked to a supplier.	Confirm the supplier already exists in Suppliers. Know the product name or identifier you want to link.	The product appears in the supplier's linked product list, and Logentic shows a success state after saving.	A product cannot be found, supplier-product changes do not save, the CSV upload fails, or the linked product appears under the wrong supplier.

Before you start

• Confirm the supplier already exists in Suppliers.
• Know the product name or identifier you want to link.
• Have cost, lead-time, or supplier-specific product details ready if your team tracks them.

Steps

1. Go to Purchase Orders.
2. Open Suppliers.
3. Find the supplier and select Details.
4. Review Products linked to [Supplier].
5. Use Manage products to review products already linked to the supplier.
6. Open Add products when you need to link more products.
7. To add products from a file, use Download Template, prepare the supplier product CSV, upload it, then use the visible add action.
8. To add products manually, use Add products manually.
9. Search for the product by item ID or name.
10. Enter the required supplier product details, such as Cost per unit, when applicable.
11. Use the plus action to add the product to the supplier list.
12. Select Save.
13. Confirm that Logentic shows the success state and that the product appears under the supplier.

Screenshots

Steps 4-5: Review products already linked to the supplier from Manage products.

Steps 6-12: Use Add products, the template/upload area, or manual product search before selecting Save.

Step 13: Confirm that Logentic shows the success state after saving supplier-product changes.

What good looks like

The product appears in the supplier's linked product list, and Logentic shows a success state after saving.

Common issues and next actions

If this happens	What to do next
The product does not appear in search.	Check the product name, SKU, or item ID. Also confirm the product exists in the workspace and warehouse context you are using.
The CSV upload does not work.	Use Download Template again and confirm the file matches the template before retrying. Contact us if the file still fails.
The supplier details look wrong.	Review the supplier profile and the linked product row before creating or sending a purchase order.

Contact us when

A product cannot be found, supplier-product changes do not save, the CSV upload fails, or the linked product appears under the wrong supplier.

Contact options

• Email Logentic Support: best for detailed requests, screenshots, or follow-up context.
• Open in-app chat: fastest when you are already signed in and need help in context.
• Call Logentic: call (855) 529-0009 for an urgent launch, warehouse, or fulfillment blocker.
• Request Slack support access: ask us to add your team to a shared Logentic support channel.

Send us this information

• Supplier name and identifier.
• Product name, SKU, or item ID.
• Screenshot of the supplier product page.
• Whether you used CSV upload or manual add.
• CSV file name if upload failed.
• Expected linked product result.
• Actual result shown in Logentic.
• Time and timezone.

Related workflow

1. Confirm the supplier exists.
2. Link products to the supplier.
3. Review purchase inventory suggestions.
4. Create or review a purchase order.
5. Send the purchase order to the supplier.

Useful links

• How do I review purchase inventory suggestions?
• How do I find and review purchase orders?
• How do I send a purchase order to a supplier?