How do I pick and pack an order?
Last updated: May 18, 2026
Quick answer
Use this article to pick products, build a package, and move an order through Pick/Pack.
Common use cases
- Picker: Start the handling activity and confirm the products that need to be picked.
- Packer: Add picked products to a package with the right quantities and packaging type.
- Warehouse lead: Confirm the order is ready for the shipping-label or external-label step.
When to use this
- The order is visible in Order Dashboard or on the order detail page.
- You need to complete the order through Pick/Pack.
- The products, quantities, and packaging are ready to confirm.
When not to use this
- You only need to search for an order.
- You are creating a transfer order or purchase order.
- You need help with printer setup, carrier billing, or scanner hardware setup.
At a glance
| What you are doing | What you need | Good result | Contact us if |
|---|---|---|---|
| Use this article to pick products, build a package, and move an order through Pick/Pack. | Confirm you are working on the correct order. Have the products physically ready to scan or confirm. | The products are checked off, the package is validated, the label step is completed for the workflow you are using, and the screen shows a completed package with the next action available. | You cannot start the activity, a product cannot be scanned or selected, package validation is blocked, carrier rates do not load, Submit fails, or the completed package state does not appear. |
Before you start
- Confirm you are working on the correct order.
- Have the products physically ready to scan or confirm.
- Know whether your team is using a Logentic-generated label or an external label.
Steps
- Open the order you want to fulfill.
- In the order detail action area, select Pick/Pack.
- On the Pick/Pack screen, review the order header:
- Handling order #
- Order ID
- Ecommerce Order ID
- Recipient
- Select Start Activity.
- In Scan products, scan each product or use Manual if your workflow allows manual confirmation.
- Confirm the product list shows the expected items with green check marks.
- In Add products to package(s), review Pending Package.
- Select each product and enter the quantity that belongs in the package.
- Select the packaging type from Choose a packaging type.
- Select Validate Package.
- Review the Print label panel.
- If carrier rates are shown, choose the correct rate and select Submit.
- If you are using an external label, follow the external-label workflow instead.
- Confirm the package shows a completed state.
- Select PICK/PACK NEXT when you are ready to continue with the next order.
Screenshots
Steps 1-2: Open the order detail page and select Pick/Pack.
Steps 3-4: Review the order header and select Start Activity.
Steps 5-8: Scan or confirm products, then add products and quantities to the package.
Steps 9-10: Choose the packaging type before validating the package.
Steps 11-12: Review available carrier rates and submit the selected rate when your workflow uses a Logentic-generated label.
Steps 14-15: Confirm the package is complete and continue to the next pick/pack job.
What good looks like
The products are checked off, the package is validated, the label step is completed for the workflow you are using, and the screen shows a completed package with the next action available.
Common issues and next actions
| If this happens | What to do next |
|---|---|
| A product is not checked off. | Confirm you scanned or selected the correct item. If manual confirmation is enabled for your workflow, use Manual and review the product before continuing. |
| Validate Package is unavailable. | Make sure every required product has a quantity and that a packaging type is selected. |
| Carrier rates do not load. | Confirm the destination, package, and shipping integration are correct. Contact us if the rate panel stays empty or shows an error. |
Contact us when
You cannot start the activity, a product cannot be scanned or selected, package validation is blocked, carrier rates do not load, Submit fails, or the completed package state does not appear.
Contact options
- Email Logentic Support: best for detailed requests, screenshots, or follow-up context.
- Open in-app chat: fastest when you are already signed in and need help in context.
- Call Logentic: call (855) 529-0009 for an urgent launch, warehouse, or fulfillment blocker.
- Request Slack support access: ask us to add your team to a shared Logentic support channel.
Send us this information
- Order ID or ecommerce order ID.
- Screenshot of the Pick/Pack screen.
- Product name, SKU, UPC, or item ID.
- Packaging type selected.
- Carrier or external-label option selected.
- Expected result.
- Actual result shown in Logentic.
- Time and timezone.
Related workflow
- Find or open the order.
- Pick and pack the products.
- Complete the label step.
- Move to the next Pick/Pack job.