How do I run my first Shopify test order in Logentic?
Last updated: May 20, 2026
Quick answer
Use this article to run one controlled Shopify test order through Logentic before live orders start.
Common use cases
- Brand owner: Confirm the Shopify-to-Logentic workflow works before launch.
- Warehouse lead: Validate picking, packing, scanning, and label handling at a real station.
- Operations manager: Decide whether the team is ready for live fulfillment.
When to use this
- Shopify setup, products, warehouse, hardware, and inventory are ready enough to test.
- You want to verify one order end to end before go-live.
- You need to find the right detailed article for each step of the test.
When not to use this
- You are not ready to risk a real carrier label or fulfillment update.
- Product, inventory, warehouse, or hardware setup is still incomplete.
- You need to test many edge cases at once.
At a glance
| What you are doing | What you need | Good result | Contact us if |
|---|---|---|---|
| Running one controlled Shopify test order through Logentic. | Approved test order, test SKU, warehouse, station, scanner, printer, carrier/label decision, and launch owner. | The order can be found, reviewed, picked, packed, labeled or handled externally, and checked after completion. | The order does not sync, cannot be found, cannot be packed, label handling fails, or Shopify updates look wrong. |
Important: Use a controlled test order approved by your launch owner. Do not run an unplanned customer order through a test process.
Before you start
- Confirm the test order is safe to use.
- Confirm the test SKU and inventory are ready.
- Confirm the warehouse and station are ready.
- Decide whether the test should create a real label, use an external label, or stop before label purchase.
- Confirm who reviews the result in Shopify after the test.
Steps
- Create or identify the approved Shopify test order.
- Wait for the order to appear in Logentic, or use the order sync troubleshooting article if it does not appear.
- Search for the order in Logentic.
- Open the order and review the customer-safe fields, SKU, quantity, address context, tags, and fulfillment context.
- Confirm the order should be picked and packed as part of the test.
- Run the order through Pick/Pack using the correct station, scanner, and packing process.
- Choose the carrier or use the external-label flow based on the test plan.
- Print or handle the label according to the test plan.
- Review the shipment or tracking result in Logentic.
- Review the expected result in Shopify.
- Document any blocker before running more orders.
What good looks like
The team can prove that a Shopify order can be found in Logentic and moved through the intended warehouse workflow without guessing.
Common issues and next actions
| If this happens | What to do next |
|---|---|
| The order does not appear in Logentic. | Use the order sync article and collect the Shopify order ID, store, tag context, and screenshot. |
| The order appears but the SKU is wrong. | Check the product identifier article and compare Shopify variant/SKU/barcode values. |
| Pick/Pack cannot continue. | Capture the exact screen, order ID, SKU, station, scanner/printer context, and what happened. |
| Label creation or printing fails. | Use the carrier/label article that matches the failure and do not retry blindly if a real label could be purchased. |
| Shopify updates look wrong after the test. | Stop additional tests and contact us with the order ID, Shopify view, Logentic view, and expected result. |
Contact us when
Contact us when the order does not sync, cannot be found, cannot be packed, cannot use the planned label path, or updates Shopify differently than expected.
Contact options
- Email Logentic Support: best for detailed requests, screenshots, or follow-up context.
- Open in-app chat: fastest when you are already signed in and need help in context.
- Call Logentic: call (855) 529-0009 for an urgent launch, warehouse, or fulfillment blocker.
- Request Slack support access: ask us to add your team to a shared Logentic support channel.
Send us this information
- Shopify order ID.
- Logentic order ID if available.
- SKU and quantity.
- Warehouse and station.
- Carrier or external-label decision.
- Screenshot of the blocker.
- Expected result.
- Actual result.
Related workflow
- Prepare Shopify, products, warehouse, hardware, and inventory.
- Run one controlled test order.
- Use the go-live checklist before live orders.