How do I onboard my Shopify brand to Logentic?

Last updated: May 20, 2026

Quick answer

Use this article to understand the Shopify onboarding path. For the complete 13-step launch checklist, start with Logentic launch readiness before go-live.

Common use cases

Brand owner: Understand the full path from Shopify setup to first live shipment.
Operations manager: Assign each onboarding step to the right person before launch.
Warehouse lead: Confirm the warehouse, hardware, labels, inventory, and test order are ready.

When to use this

Your brand sells on Shopify and is starting Logentic onboarding.
You need the full sequence, not one isolated feature article.
You want to know which article to open next.

When not to use this

You are troubleshooting one specific live blocker.
You need Logentic to rotate credentials, change carrier billing, or approve go-live.
You need exact sync timing, rate guarantees, or account-specific integration behavior.

At a glance

What you are doing	What you need	Good result	Contact us if
Following the complete Shopify-to-Logentic onboarding path.	Shopify admin contact, Logentic admin, product/SKU files, warehouse owner, hardware owner, and launch date.	Your team can sign in, Shopify is reviewed, products and locations are prepared, hardware is tested, inventory is ready, and a test order can move through the workflow.	Any step affects live orders, live inventory, credentials, carrier billing, or a launch decision you are not comfortable making alone.

Important: Do not use this checklist to make unreviewed changes to live Shopify, carrier, inventory, or warehouse settings. If a change can affect real orders or available inventory, confirm it with your launch owner or Logentic first.

Before you start

Confirm who owns Shopify, product data, warehouse setup, carrier setup, and go-live approval.
Confirm who can access Logentic WMS and Logentic Tools.
Keep Shopify passwords, API keys, carrier credentials, and webhook secrets out of chat and screenshots.
Decide whether Logentic Tools will be used for product cleanup, labels, warehouse layout, inventory mapping, or launch exports.

Steps

Complete account and team access.
Complete the Shopify preflight.
Connect Shopify with the approved custom app setup.
Prepare product data, SKUs, UPCs, and barcodes.
Prepare the warehouse map, layout, zones, and location structure.
Prepare location labels and make sure operators can use them on the floor.
Prepare hardware, packing stations, scanners, printers, label stock, and Wi-Fi coverage.
Configure shipping carrier services only after the shipping owner is clear.
Confirm the Shipping Wallet payment method and payment ownership.
Review initial order, communication, and return automations before using them on live orders.
Prepare launch inventory through receiving, inventory mapping, or a reviewed opening stock process.
Run a first Shopify test order through order search, Pick/Pack, carrier selection, label handling, and tracking review.
Use the go-live checklist before turning on live order work.

What good looks like

Your team knows the next article to open for each onboarding job, and no one has to guess where Shopify, product data, warehouse readiness, hardware, test orders, or go-live decisions belong.

Common issues and next actions

If this happens	What to do next
You are not sure where to start.	Start with access, Shopify readiness, product data, warehouse readiness, hardware, then first test order.
A step depends on credentials or secrets.	Stop and use a secure handoff. Do not paste credentials in chat.
Shopify and Logentic show different product, order, or inventory data.	Open the matching sync article and collect the affected order, SKU, product, warehouse, and screenshot.
The warehouse is not physically ready.	Use Logentic Tools for layout, labels, supplies, team roles, and inventory mapping before treating the warehouse as launch-ready.

Contact us when

Contact us when a setup step affects live orders, live inventory, credentials, carrier billing, warehouse routing, or a go-live decision.

Contact options

Email Logentic Support: best for detailed requests, screenshots, or follow-up context.
Open in-app chat: fastest when you are already signed in and need help in context.
Call Logentic: call (855) 529-0009 for an urgent launch, warehouse, or fulfillment blocker.
Request Slack support access: ask us to add your team to a shared Logentic support channel.

Send us this information

Brand/workspace name.
Shopify store name.
Launch date or target go-live week.
Current step where you are blocked.
Order ID, SKU, PO, warehouse, carrier, or user email if relevant.
Screenshot with private values masked.
Expected result and actual result.

Related workflow

Set up access, Shopify, product data, warehouse, and hardware.
Run a controlled test order.
Confirm go-live readiness before live fulfillment.