Context

Users may experience issues where their dashboard appears to be buffering, loading slowly, or showing 404 errors. This can happen on various devices including computers, phones, and tablets.

This is a common behavior across many web applications, not just ours, and can be caused by temporary network issues, browser caching, or server load.

Answer

There are several common reasons why you might experience loading issues, and here's how to resolve them:

For New Accounts

If you've just created new accounts, they won't be able to see any content until they are assigned to a Warehouse in the Permissions Dashboard.

For Existing Accounts Experiencing Loading Issues

Follow these troubleshooting steps in order:

1. Perform a Basic Refresh

   • Press F5 to refresh the page

   • If that doesn't work, use Ctrl+Shift+R (Windows/Linux) or Cmd+Shift+R (macOS) for a force reload

2. Clear Browser Cache and Cookies

   • Clear data specifically for the site

   • Include both cookies and cached images/files

   • Reload the page after clearing

3. Try Alternative Access Methods

   • Use an incognito/private browsing window

   • Try a different browser (e.g., Safari, Firefox, or Edge)

   • Disable browser extensions temporarily

4. Reset Your Session

   • Log out of your account

   • Close all browser windows

   • Log back in

5. Device Reset

   • Restart your browser

   • If issues persist, restart your device

If you continue to experience issues after trying these steps, please contact support for further assistance.