How to Resolve "Limbo" Units and Inventory Discrepancies

Sometimes, you may notice discrepancies in your inventory or units that appear to be in a "limbo" state. This article will guide you through understanding and resolving these issues.

Understanding "Limbo" Units

"Limbo" units can occur in two main scenarios:

1. Orders Picked, Cancelled before Packing: When orders are picked and then cancelled, the inventory returns to "In Stock," but the physical units need to be returned to a storage location (pallet or bin) as well as being put back into their digital locations via the Problematic Orders section located in the Orders module.

2. SKUs/Units in Active Replenishments: When replenishments are started but not completed, units transferred to replenishment containers remain "In Stock" / "Sellable" but are not assigned to any specific location.

Resolving Inventory Discrepancies

To address these issues and ensure accurate inventory, follow these steps:

1. Close Abandoned Replenishments: Review and close out all abandoned replenishments in the platform.

2. Perform a Cycle Count:

   • Focus on SKUs with less than 10 units.

   • Compare before and after counts to identify discrepancies.

   • Verify that the "In Stock" inventory on our platform matches the available inventory for sale in your e-commerce platform (e.g., Shopify).

3. Report Discrepancies: If you find any discrepancies after the cycle count, flag them to our support team for further investigation.

Preventing Future Issues

To minimize the occurrence of "limbo" units and inventory discrepancies:

• Ensure all replenishments are completed properly in the system.

• Avoid manually adjusting bin container quantities without updating the system.

• Regularly reconcile your physical inventory with the digital inventory in our platform and your e-commerce system.