Why are shipping rates higher in Logentic than in 2Ship?

Last updated: July 9, 2025

If you notice discrepancies between shipping rates in Spaceful and 2Ship, there are several potential causes. Here's how to identify and resolve these issues:

Common Causes of Rate Discrepancies

  1. Incorrect Packaging Selection: If the wrong packaging type is selected (e.g., pallet instead of a smaller option), it can lead to inflated rates or limited carrier options.

  2. Inaccurate Product Dimensions: Incorrect product dimensions in your inventory can trigger inappropriate packaging selections.

  3. Multiple Packages: Ensure that the correct number of packages is selected for each order.

How to Resolve Rate Discrepancies

  1. Check Packaging Type:

    • Go to the handling page for the order (e.g., https://app.spaceful.ca/admin/handling/[order-number])

    • Verify that the correct packaging type is selected

    • If "Pallet" is incorrectly selected, choose a more appropriate option

  2. Verify Product Dimensions:

    • Review the dimensions and weight of each product in the order

    • Correct any unrealistic measurements (e.g., a small item with a 50-inch length)

  3. Adjust Package Count:

    • Ensure the number of packages matches the actual items being shipped

    • Remove any unnecessary additional packages

  4. Recheck Available Rates:

    • After making adjustments, refresh the page to see updated shipping options

    • Compare the new rates with those in 2Ship

Important Notes

  • The rate shown in the Spaceful WMS under Order Details is not the final rate. The merchant will pay the rate present on 2Ship.

  • If you continue to see significant discrepancies after following these steps, please contact Spaceful support for further assistance.

By following these steps, you should be able to resolve most rate discrepancies between Spaceful and 2Ship. Remember to regularly audit your product dimensions and weights to prevent future issues.