Context

When attempting to generate routes in the system, you may experience issues such as:

• Routes taking an unusually long time to generate (2+ minutes)

• Infinite loading/spinning when trying to generate routes

• Routes not being created after waiting for an extended period

Answer

If you experience issues with route generation, follow these troubleshooting steps:

1. Clear your browser cache and perform a hard reload

   • This is the most common solution and should be tried first

   • After clearing cache, refresh the page completely

2. Check your internet connection

   • Ensure you have a stable internet connection with speeds of 100+ Mbps

   • Test your connection speed using a speed test service

3. Adjust route size

   • If generating large routes (200+ units), try breaking them into smaller batches

   • Start with routes of 25-50 orders to test performance

4. Log out and log back in

   • If issues persist after clearing cache, try signing out and back into the system

If you continue experiencing issues after trying these steps:

• Note the specific Route IDs that are affected

• Document the time when the issue started occurring

• Contact support with these details for further assistance