Troubleshooting Shopify Order Fulfillment Sync Issues

Last updated: July 14, 2025

If orders that have been shipped in Logentic are not showing as fulfilled in Shopify, or tracking numbers are not syncing properly, there are a few common causes and solutions to consider.

Common Causes

  • Disconnection or reconnection of the Shopify store

  • Products not properly synced before order sync

  • API connection issues

Immediate Solutions

If you notice orders not syncing properly to Shopify, you can:

  1. Manual Fulfillment: As a temporary workaround, you can manually fulfill the orders in Shopify to enable refund processing and ensure customers receive tracking information.

  2. Contact Support: Reach out to Logentic support with a list of affected order numbers. Our team can run a script to update the fulfillment status and tracking numbers in bulk.

Preventing Future Issues

When reconnecting your Shopify store to Logentic, follow these steps in order:

  1. Sync products first

  2. Wait for product sync to complete

  3. Then sync orders

If you need to temporarily disable syncing, use the "Pause Sync" feature rather than completely removing the store connection. This helps prevent sync issues when re-enabling the integration.

Additional Information

When orders are not properly synced, it can impact:

  • Customer tracking notifications

  • Ability to process returns/refunds

  • Order status reporting accuracy

If you continue to experience sync issues after following these steps, please contact Logentic support for further assistance.