obibox error: Resolving "Shipment Error - no_obibox_username_password" When Creating Labels

Last updated: July 9, 2025

If you encounter the error "Shipment Error - no_obibox_username_password" when trying to create shipping labels through Obibox, this indicates that your API credentials are not properly configured.

How to Fix

To resolve this issue, you need to add your Obibox API credentials to your account settings:

  1. Navigate to your account settings

  2. Locate the Shipping Integrations section

  3. Enter your Obibox API Key and Secret

  4. Click the "Sync Shipping Service" button to validate and activate the integration

Finding Your Obibox API Credentials

  • If you are using your own obibox account, please communicate with your obibox representative.

  • If you are using Logentic's obibox account, please communicate with our support team.

Once properly configured, you should be able to create shipping labels without encountering the credential error. If you continue to experience issues after following these steps, please contact support.