Context

Users may experience unexpected automatic logouts while actively working in the system, even without switching devices or during periods of activity. This can be particularly disruptive as the logout may not be immediately apparent until the page is refreshed.

Answer

Unexpected logouts can occur for several reasons. Here's what you should check if you experience this issue:

1. Ensure you are not logged into the system in multiple browsers or incognito windows simultaneously, as this can trigger automatic logouts

2. Check your browser is up to date - we recommend using the latest version of Chrome, Firefox, or Edge

3. Clear your browser cache and cookies if the issue persists

4. Make sure your internet connection is stable, as connection interruptions can cause session issues

If you continue to experience unexpected logouts:

1. Note the exact time when the logout occurs

2. Document which browser and operating system you're using

3. Check if other users on your team are experiencing similar issues

4. Contact support with these details so we can investigate the logs for your specific case