Troubleshooting "There is already a picking route being generated" Error

When generating picking routes, you may occasionally encounter the message "There is already a picking route being generated. Please wait and retry." Here's what you need to know about this situation and how to handle it.

Common Causes

• A route is currently being generated and hasn't completed yet

• A previous route generation attempt was interrupted (e.g., by refreshing the page or navigating away)

• System deployment or updates are in progress

What to Do

1. Wait for normal generation to complete: Route generation typically takes less than a minute under normal conditions. If it's taking longer, continue to the next steps.

2. Check if generation is stuck: If the message persists for more than 5 minutes:

   • Try logging out and logging back in

   • Attempt to generate the route from a different account

3. Contact support: If the issue persists for more than 15 minutes, contact support for assistance in clearing the stuck route generation.

Best Practices

• Avoid refreshing the page or navigating away while routes are being generated

• Wait for confirmation that the current route generation is complete before attempting to generate another route

• If using the alphanumerical route generation feature, ensure you're using the correct dashboard (Create Route vs. Pick Next)

Route generation times may vary based on the size and complexity of the routes being created. Under normal conditions, most routes should generate in under a minute.