Context

Users may experience performance issues during route picking activities, such as:

• Slow response times when scanning items or bins

• System not accepting scanned barcodes

• Screens freezing or buffering during picking

• Missing bin location information

Answer

If you experience slowdowns or freezing during route picking activities, follow these troubleshooting steps:

1. Clear your browser cache and perform a hard reload of the application

2. Ensure your barcode scanners are fully charged, as low battery can cause partial or incorrect scans

3. Verify your internet connection is stable and providing adequate speed (recommended: 100+ Mbps)

4. If the system is not accepting scans:

   • Refresh the page

   • If the issue persists, try logging out and logging back in

5. For missing bin locations:

   • Refresh the page

   • If the location is known, manually scan the bin to proceed

If these steps don't resolve the issue, consider creating smaller routes (fewer units per route) until the performance improves. Contact support if the problems persist, providing:

• The affected route IDs

• A description of the specific activity where the slowdown occurs

• A video recording demonstrating the issue