How to Handle Orders Shipped Externally

Last updated: July 14, 2025

If an order has been shipped outside of the system (externally), you'll need to mark it as "shipped external" and update the tracking information to complete it properly.

Using the Ship Externally Option

To mark an order as shipped externally:

  1. Navigate to the order's packing activity

  2. Look for the "Ship Externally" option in the interface

  3. If you don't see the option immediately, try these steps:

    • Click "Recreate order shipment" once

    • Refresh the page if needed

  4. Select "Ship Externally"

  5. Enter the external tracking number

  6. Complete the order

Note: The "Ship Externally" option requires admin privileges. If you don't see this option, contact your system administrator.

Common Issues

If you encounter any of these situations:

  • Missing "Complete" button

  • Order stuck in "syncing" status

  • Unable to change order status from pending to completed

Please contact support for assistance, as these may indicate underlying system issues that need to be addressed by the technical team.