How do I review carrier pickups?
Last updated: May 18, 2026
Quick answer
Use this article to check Carrier Pickups for a warehouse.
Common use cases
- Warehouse lead: Confirm whether a carrier pickup is active before end-of-day closeout.
- Shipping coordinator: Search pickups by carrier, pickup date, or created date.
- Operations manager: Understand whether the pickup list is empty because no pickup exists or because search parameters are too narrow.
When to use this
- You need to see active carrier pickups.
- You need to search a pickup by carrier, pickup date, or created date.
- You see a no-active-pickups message and need to know what to check next.
When not to use this
- You need to create the shipment manifest first.
- You need a carrier arrival guarantee.
- You need to investigate a lost package, delivery issue, or claim.
At a glance
| What you are doing | What you need | Good result | Contact us if |
|---|---|---|---|
| Use this article to check Carrier Pickups for a warehouse. | Confirm you are in the correct workspace. Know which warehouse should have the pickup. | The pickup you need appears in the list, or the page clearly shows that there are no active carrier pickups for the current warehouse and search parameters. | A pickup should exist but is missing, the carrier is missing, or the pickup state conflicts with carrier confirmation. |
Before you start
- Confirm you are in the correct workspace.
- Know which warehouse should have the pickup.
- If a manifest is required for your carrier process, create or review the manifest first.
Steps
- Go to Orders in the left navigation.
- Open Carrier Pickups.
- Select the warehouse you want to review.
- Use Quick search when you know the carrier, pickup date, or created date.
- Select Search.
- Review the pickup list.
- If the page says You currently have no active carrier pickups, change the search parameters or confirm whether a new carrier pickup still needs to be created.
Screenshots
Steps 1-7: Open Carrier Pickups, choose the warehouse, search pickups, and review the empty state if no active pickup exists.
What good looks like
The pickup you need appears in the list, or the page clearly shows that there are no active carrier pickups for the current warehouse and search parameters.
Common issues and next actions
| If this happens | What to do next |
|---|---|
| No active pickups are visible. | Clear the search, confirm the warehouse, and verify whether the pickup still needs to be created. |
| The pickup is missing after you changed search parameters. | Check whether the matching manifest or pickup was created for the same warehouse and carrier. |
| The carrier confirmation does not match Logentic. | Keep the carrier confirmation available and contact us with the pickup details. |
Contact us when
A pickup should exist but is missing, the carrier is missing, or the pickup state conflicts with carrier confirmation.
Contact options
- Email Logentic Support: best for detailed requests, screenshots, or follow-up context.
- Open in-app chat: fastest when you are already signed in and need help in context.
- Call Logentic: call (855) 529-0009 for an urgent launch, warehouse, or fulfillment blocker.
- Request Slack support access: ask us to add your team to a shared Logentic support channel.
Send us this information
- Screenshot of Carrier Pickups.
- Warehouse and carrier.
- Pickup date and created date, if known.
- Manifest ID, if one exists.
- Carrier confirmation, if available.
- Actual result shown in Logentic.
- Time and timezone.
Related workflow
- Create or review the shipment manifest.
- Check Carrier Pickups for the matching warehouse and carrier.
- Contact us if the pickup should exist but does not appear.