Manual Product Sync: Troubleshooting and Best Practices

Last updated: July 14, 2025

This article explains how product syncing works between Shopify and the system, common issues you may encounter, and best practices for managing product updates.

How Product Syncing Works

Currently, product syncing operates in the following way:

  • Initial sync captures product details when first importing from Shopify

  • Manual sync is required to update product changes made in Shopify

  • Large catalogs (1000+ SKUs) may take longer to complete syncing

Common Issues

"Orders Still Syncing" Error

If you receive an "Orders Still Syncing" message when attempting to sync products:

  • Wait 15-30 minutes and try again

  • For large catalogs (5000+ SKUs), sync times may be longer

  • If the issue persists for more than an hour, contact support

Best Practices

To ensure smooth product syncing:

  • Allow sufficient time for syncs to complete, especially with large catalogs

  • Perform syncs during off-peak hours when possible

  • For critical updates, contact support if sync appears stuck

Note: The system currently requires manual syncing to update product changes. A future update implementing Product Webhooks will enable instant syncing of product changes from Shopify.

Product Attribute Updates

Some product attributes, such as Country of Origin (COO), are only synchronized during the initial product import. For bulk updates to these fields after initial import:

  1. Use the Bulk Editor in the Inventory section

  2. Filter products by relevant criteria

  3. Update up to 200 SKUs at a time