How do I review order shipments?
Last updated: May 18, 2026
Quick answer
Use this article to review shipment delivery health in Order Shipments.
Common use cases
- Operations manager: Check whether shipments are late or delivery time is trending up.
- Fulfillment coordinator: Find a shipment by order ID, province, carrier, shipment provider, or recipient.
- Warehouse lead: Export the visible shipment list for follow-up or reporting.
When to use this
- You need to review shipment records created from orders or manual creation.
- You need to compare shipment performance by warehouse, carrier, province, or delivery time.
- You need to export the visible shipment list.
When not to use this
- You need to create or change a shipment.
- You need to create a manifest or schedule a pickup.
- You need a carrier refund, delivery guarantee, or exact SLA calculation.
At a glance
| What you are doing | What you need | Good result | Contact us if |
|---|---|---|---|
| Use this article to review shipment delivery health in Order Shipments. | Confirm you are in the correct workspace. Know the warehouse, carrier, province, order ID, shipment provider, or recipient you want to review. | The shipment list reflects the filters you selected, delivery metrics are visible, and Export CSV exports the currently visible shipment records. | A shipment is missing after filters are cleared, the tracking status conflicts with the carrier/source system, or Export CSV does not match the visible table. |
Before you start
- Confirm you are in the correct workspace.
- Know the warehouse, carrier, province, order ID, shipment provider, or recipient you want to review.
- Clear old filters if the list looks narrower than expected.
Steps
- Go to Orders in the left navigation.
- Open Shipments.
- Use Sort by created date if you need to change the shipment order.
- Select Filters.
- Choose the warehouse you want to review.
- Choose the carrier, if you only want one carrier.
- Choose the country or province/state view you need.
- Use Compare when you need to compare delivery performance.
- Use Group by carrier when you want carrier-level grouping.
- Review the map and delivery cards:
- On-time delivery
- Delivery exceptions (%)
- Avg. delivery time (days)
- Use Quick search by when you know the order ID, province/state, country, carrier, shipment provider, or recipient.
- Review the shipment table columns, including identifier, address, provider, tracking, ship time, delivery time, and tracking status.
- Select Export CSV when you need the visible shipment list outside Logentic.
Screenshots
Steps 1-10: Open Order Shipments, use filters, and review the delivery map and delivery metrics.
Steps 11-13: Search the shipment table and export the visible shipment list with Export CSV.
What good looks like
The shipment list reflects the filters you selected, delivery metrics are visible, and Export CSV exports the currently visible shipment records.
Common issues and next actions
| If this happens | What to do next |
|---|---|
| A shipment is missing. | Clear filters, expand the search, and confirm you are in the correct warehouse and date context. |
| The tracking status is not what you expected. | Open the shipment or check the carrier/source system before assuming the shipment failed. |
| The export is missing rows. | Check the same filters, search terms, warehouse, and grouping options before exporting again. |
Contact us when
A shipment is missing after filters are cleared, the tracking status conflicts with the carrier/source system, or Export CSV does not match the visible table.
Contact options
- Email Logentic Support: best for detailed requests, screenshots, or follow-up context.
- Open in-app chat: fastest when you are already signed in and need help in context.
- Call Logentic: call (855) 529-0009 for an urgent launch, warehouse, or fulfillment blocker.
- Request Slack support access: ask us to add your team to a shared Logentic support channel.
Send us this information
- Screenshot of Order Shipments with filters visible.
- Warehouse, carrier, and shipment provider.
- Order ID, shipment identifier, or tracking number.
- Expected shipment status or row count.
- Actual result shown in Logentic.
- Time and timezone.
Related workflow
- Find the shipment in Order Shipments.
- Review delivery metrics and shipment row details.
- Export the list or continue to manifest, pickup, or delivery issue follow-up.